Our highly trained staff are prepared for any situation, no matter how sensitive
At Connect our main aim is to make your customer’s lives easier - which is why we provide outstanding customer experiences at every opportunity. We know that life is fast-paced, and people need a convenient way to gain access to your information. That is where we come in – we truly care about making your customer experiences personal.
Information, advice, guidance and emotional support
Appointment booking services
Integrated communications experiences
Market intelligence and data collection/analysis
Forecast and resource planning
Your Users Are in Safe Hands
Our proactive, experienced and qualified advisers know exactly how to provide information, support and counselling in even the most sensitive of situations. Connect have passed on our expertise based on years of experience in the public benefit and private sectors - so that our staff are prepared for anything. We truly believe we can help you to provide first-class customer care.
Round the Clock Support
Connect can offer flexibility to ensure your customers can access support and services at a time that suits them. We currently operate from 8am to 10pm - seven days a week - providing bespoke options to meet your customers’ needs.
A Positive, Welcoming Impression
Our teams are trained to anticipate, respond and react to a diverse range of situations - because we want to provide communication solutions that your customers treasure. By interacting with them in the way that suits them most, we make sure that our guidance results in your growth - as we build those personal relationships that makes your audience come back for more.
Crafting the Right Answer for You
Connect believe that it’s our social responsibility to assist companies in their quest to help people, so we’ll sit down with you to identify exactly what your contact centre needs are. We know accommodating high-quality customer care within your operating, marketing and planning expenses can be a challenge - so let us find the right solution for you, within your budget.